Don’t Just Link, Summarize

This came up during a meeting to review how we organize our work (basically JIRA).

In this day and age, everything is linkable; whether it be a Slack thread, a Zendesk ticket or a Google Doc. So in order to give “context,” it is tempting to just throw a link in a conversation. But you can do more than that.

I wouldn’t say linking does not have its own value because discovery is a real problem. However, every one of us is overloaded with information. We can’t be expected to go down every rabbit hole of links. So, help us out a little. Give us a link, and summarize it a little for us: What’s in it? Why do you think this context is useful? This will save us good 10-20 minute for every link and we will appreciate you going extra mile for us.

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